Utility bills are a non-discretionary expense and people need reliable electricity, gas, water, and waste services to live a comfortable life. With this in mind, it makes sense that utilities provide their customers with a variety of bill payment options that are both convenient and secure.
The simplest and most common method for making a utility payment is via a bank transfer. Customers can make a bank transfer using a credit card, debit card, or electronic check. The transaction is then recorded by the bank as a payment in favor of the utility provider.
Another option is for a customer to use an online portal that allows them to enter their bill payment information and pay their electric, gas, or water bill. This solution is convenient for both the consumer and the utility company because it reduces administrative expenses and helps ensure that payments are made on time.
Recurring ACH credit payments also make it possible for utility companies to collect payment automatically, rather than wait for invoices to be paid by the end-user. This is particularly important for recurring charges like electric, gas, or waste bills that are often paid late.
A robust EBPP can be configured to handle the entire process of utility payments, from connection and meter reading, to billing and payment collection. It can support all of the different payment methods that consumers might choose to use when paying their utility bills, and it can also offer a consistent customer experience across digital channels. utility payment solution